You have to send me an e-mail or a Shopify convo about eventual problems with your order up to 15 days after you've received the product. We would gladly make a FREE exchange or refund an item. The Return Must be made up to 15 working days after receiving the item. Items sent back to us after this period are not classified for a refund. Return Postage is at buyers cost. Please keep the receipt as proof of posting as we cannot be held responsible for items lost in the mail.
Personalized items cannot be returned. Items must be returned unworn, unwashed, undamaged and unused with their original tags. Merchandise that has been worn, used, altered or damaged will not be accepted! The shipping cost are not refundable.
Orders placed from November 8th-December 31st are eligible for return or exchange until January 31st. Excludes clearance/items marked final sale. Happy Holidays!
Need to exchange or return something from your order? Not a problem! We offer domestic returns for US customers. Please see our return policy for more information on which items are eligible/ineligible for return or exchange.
US Returns & Exchanges: Please contact us to initiate a return or exchange to our US warehouse location in Philadelphia, PA, USA.
International Returns & Exchanges: For all countries outside of the US, you will be returning your items to Sofia, Bulgaria, EU, where our warehouse and atelier are located.
We will reimburse you within 5 business days of receiving your return. For exchanges, we will mail the replacement as quickly as possible, and will send you a note with the new tracking number.
If you have received a damaged, defective, or incorrect item, contact uswith a photo of the damage and information about the wrong item you received, as well as your order number, and we’ll take care of you!