Standard timeframes for processing and shipping your order. These exclude the Pre Order items where delivery dates are established from the particular item.
*Orders placed after noon EST will be processed next day.
Notice on Potential Shipping & Delivery Delays
Due to the recent COVID-19 surge, order processing may be slightly delayed due to the safety protocols we maintain within our company's production and fulfillment teams. Courier services are also currently being impacted by COVID-19, causing additional delivery delays. We are doing everything we can as a company to expedite all orders, but EUG FASHION is not responsible for delays experienced once orders have been marked shipped and/or are in transit.
DHL Shipping & Delivery Delays, please check here.
USPS Shipping & Delivery Delays, please check here.
FedEx Shipping & Delivery Delays, please check here.
Most of our orders are shipped from Bulgaria, EU and will include a tracking number.
We ship Worldwide
What is your order processing time?
If we have the garment(s) in stock, it will be shipped within 2 days. If we don't have the garment(s) in stock, our excellent team will start making your order and we'd aim to ship it within 5-6 business days.
Our typical order processing time varies based on item, availability, and preorder status. Many of our items are made to order in our European atelier, so processing times can fluctuate a bit depending on current demand. We aim to ship all orders as quickly as possible, but please keep in mind that orders placed during sales events may take longer to arrive due to high demand. Please note that processing time does not include the additional time it will take to ship and deliver your package.
Please note that all of our delivery and processing estimates are stated in business days and do not include weekends or observed holidays. Shipping times vary based on the item(s) ordered and the shipping method selected.
Please note that there can be courier delays that are out of our control, and for instances where this is the case, we suggest you contact the carrier as we respectfully won't be able to offer any resolution from our side.
FOR ALL ORDERS PLEASE, PROVIDE YOUR PHONE NUMBER AT CHECKOUT. This will provide a way for the delivery courier to contact you directly if there are any problems with the delivery.
Shipping varies by country and by type of the garment(s). If you add the piece(s) to your shopping cart, you'll see the specific costs and associated, combined shipping discounts before checking out. You will also have the option to upgrade your shipping to UPS Express – in this event, you will also enjoy an automatic, combined shipping discount.
Do you offer an express shipping option? Can I pay for upgraded shipping for a faster delivery?
Yes, we now offer the opportunity to upgrade your shipping for express delivery! All upgraded orders will be sent with UPS Express courier services. You can preview the upgrade cost at checkout.
Before we ship your order, please allow 2-5 business days for us to lovingly prepare it for you. Once shipped via express shipping, your order will be sent with a tracking number and a signature requirement and you would receive it within the following ranges of time:
All items will be shipped to the address on your EUG FASHION account. If you wish your item to be shipped to a different address, please add a note to seller at checkout so that we can use the appropriate address. If your order is shipped prior to you sending a request for an address change, we wouldn't be able to reimburse you and we thank you for your kind understanding.
What does it mean if an item is on preorder?
Preorder items will ship once they become available. Generally, this is within a 3-4 week timeframe from the date your order was placed but can vary based on item and availability. For the most accurate information, please see the listing of the specific item you wish to purchase for estimated shipping dates. If your order contains a preorder item, your entire order will ship once all items become available for shipment.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and expected delivery date. Please keep in mind that if you've ordered multiple items, they may be shipped separately depending on origin and availability, just so we can get you in-stock items ASAP! All items ship with a tracking number, and if the items in your order are shipped separately, you'll receive a separate confirmation email with updated tracking information once any remaining items from your order have shipped.
All orders are automatically shipped with a tracking number regardless of the shipping method. All orders via UPS Express ship with a signature requirement.
Signature Requirement and Delivery Preferences
Orders shipped via UPS Express will automatically include a signature requirement, so please arrange delivery at a location where you or someone you trust will be sure to be during daytime hours. We recommend taking advantage of the signature requirement option for a more secure delivery, but if you wish to waive the requirement, you may do so directly through UPS prior to delivery. You will also have the option to edit your delivery preferences up through the date of delivery if desired. UPS is not able to deliver to PO, APO, or DPO addresses.
Orders shipped via USPS will not include a signature requirement, and we recommend you choose a secure delivery address such as your place of employment, a trusted friend who could receive the package during delivery hours, etc. Please note that we cannot edit the shipping and delivery details of any orders shipped with USPS once shipped. Please contact us immediately after placing your order if you wish to make any changes, and we will do our best to accommodate you if possible. We would not be able to issue a refund for any items shipped prior to processing your request for changes.
Kindly note that if the tracking number indicates that your package is delivered, we consider the package delivered. While we will do whatever we reasonably can to help escalate the issue with the courier, we respectfully won't offer any resolution on our side. Please note that if you waive the signature requirement on your shipment, we cannot be held responsible for lost, stolen, or damaged packages.
Can I edit or cancel my order?
We do our best to accommodate your request to update your order or change your address prior to shipping your order. Please contact us immediately after placing your order if you wish to make any changes. Kindly note we would not be able to issue a refund for any items shipped prior to processing your request.
We’re not able to accept cancellations at this time. Thank you for your understanding!
Once your package is marked as shipped and a tracking number is created, please note that there will be no way for us to edit shipping and delivery details. We are not responsible for orders that are shipped to addresses that have been incorrectly provided to us. If you need to make further updates after your order has been shipped, we advise that you contact your carrier.
U.S. Postal Service: 1-800-222-1811
UPS Express: 1-888-742-5877
DHL Express: 1-800-225-5345
We cannot issue cancelations for any items that have shipped. Please visit our returns portal for more information on our 30-day return policy if you wish to send your items back to us for return or exchange once you receive them. If you wish to cancel your order or items within your order prior to shipment, please contact us, and we will do our best to accommodate you.
Denied & Returned Shipments
If the delivery of a package is declined upon arrival at the destination or in customs for any reason, we will charge a $20 restocking fee to compensate for the time and expense of processing the package's return.
Similarly, when the courier is unable to successfully deliver a package to the address provided and instead returns the package to us, regrettably, we will charge a $20 restocking fee to compensate for the time and expense of processing the package's return.
Lost, Damaged, & Stolen Packages
Though we always strive to provide a superior customer experience, mail couriers on occasion experience lost, stolen, and/or damaged packages. Unfortunately, we cannot be responsible for the couriers and would not be able to reimburse you in the event that your package is delayed, lost, stolen, or damaged. We'd recommend that you contact the courier directly as they are best positioned to remediate the issue. Please note that if you waive the signature requirement, we cannot be held responsible for lost, stolen, or damaged packages and will not provide a refund or replacement for your package.
Customs Duties & Fees
Some countries charge additional customs duties and fees and customers are responsible for any such charges. Although we are by no means global customs experts, we strive to make customers aware of the possibility of such duties and fees in advance and have included some general estimates by locations below for reference purposes.
< Canada: about 8-30%, depending on the province
< Australia: about 15%
< Israel: about 25%
< United Arab Emirates: about 5-10%
< Saudi Arabia: about 5-10%
< Qatar: about 5%
< Japan: 20-38% of your order value, depending on type of garment and garment material
We ship to: USA, Australia, Brazil, Canada, Israel, Japan, Kuwait, New Zealand, Norway, Qatar, Saudi Arabia, Switzerland, Turkey, United States, U.A.E.
Ordering from the EU? Please contact us.
Great. Just ordert in another color. Thank you.
Excellent quality, the colour is very fashionable.
I'll be honest, I was holding my breath on this custom design! However, This kaftan is simply gorgeous! I provided my measurements and it was made specifically to fit me and my 5 ft height! Thanks, EUG Fashion!
Fabulous. Stylish and well made.
Super fast delivery. Thank you.
Simply Perfect! thank you!