Ordering and payment
TO BE MOST SATISFIED WITH YOUR PURCHASED ITEMS, FOLLOW THIS STEP-BY-STEP GUIDE BEFORE PLACING YOUR ORDER.
1. REVIEW OUR SIZE GUIDE IN ACCORDANCE TO YOUR BODY MEASUREMENTS
If you are still unsure of your size, you can take advantage of our FREE customized sizing service. Simply choose the size which is closest to your body measurements and include your height, waist, hips and bust measurements as a comment to your order.
Consider that customized items could not be returned after, unless they are wrong or defective.
2. SEE PRODUCTS' COLOR OPTIONS
In order to reduce textile waste pollution, some of our designs are made from surplus fabrics. Therefore, if the availability of a certain fabric color is exhausted, we may replace it with another, but very similar one.
Since we can't capture all the color variations we offer, we have another solution in the COLOURS GUIDE.
3. KEEP IN MIND THE PROCESSING TIME
We do not stock up on quantities to reduce our environmental impact. With few exceptions, the designs displayed in our online store are made specifically for each order. Besides, all customized articles we proudly offer assume further tailoring and personal touch ups, all considered to affect actual processing time. Creation process usually takes up to 7 business days, but during promotional activities, seasonal sales or holidays takes up to 4 weeks.
4. REVIEW ALL SHIPPING INFORMATION CAREFULLY
Listed delivery times refer only to courier’s mailing term. The purchaser is responsible for ensuring to comply with laws and regulations of the country of destination. EUG FASHION does not have any responsibility on import taxes, customs duties, and/or fees imposed by your destination country that may apply.
5. GET ACQUAINTED WITH PPRICING & CURRENCY
All prices published online, payments and invoices are in USD (American dollars). Payments are also available in other currencies, depending on the payment method you choose.
The price paid is non-negotiable from the time of order until the end of the creation and shipping process. All special prices and discounts are not valid to previous or already processing and shipped orders. We are grateful to all our customers who respect the cost of our work and realize that what they have paid for is worth more than the fast fashion retail.
Due to the latest regulations for trade in the United Kingdom, we imposed a minimum value of $195 for all orders we ship to the UK.
6. REVIEW THE PAYMENT OPTIONS
We accept: Visa, MasterCard and PayPal. The card payment system we use is called Shopify Payments.
Please note that the Production is hosted in Bulgaria and customers are responsible for taxes related to the transaction.
7. EXPECT YOUR ORDER CONFIRMATION
Upon placing your order, a confirmation page will display your order number. Also, a confirmation with your order details will be sent to you by e-mail. To always have access to your orders history, we advise you to first register an account.
If you didn't receive a notification email within 24 hours after the transaction was made, please email us at email@example.com
8. IN CASE OF NEED TO CHANGE/CANCEL ORDER
Cancellation is never possible once the construction of your items has started.
We are able to make changes or cancellations only within a few hours after your order has been placed. Please contact us immediately at firstname.lastname@example.org and we will do our best to assist.