Refund Policy

RETURN POLICY

I.  RETURN TERMS AND CONDITIONS

We accept Returns & Exchanges. Please, note that the Acceptable Return Period is 15 calendar days from the delivery date. All of EUG FASHION items that are unworn, unwashed and with the original tags still attached are acceptable for an exchange or return within 15 Days of the Delivery Date. 

1. Articles must be in their original condition, unworn and unwashed, with all security tags attached

2. Custom orders are not refundable, due to their specific and unique sizing,  unless exceptional conditions (proven defect). 

3. Items on CLEARANCE category are not refundable. 

4. We offer a refund for store credit or an exchange for another size, valid only once per order.

5. We charge 20% restock fee for all orders made until 25. jun 2024, if they are retuned for some reason.

Please consider CUSTOM sizes are considered custom made and are nor subject to return unless faulty or defective.

Custom orders/products are considered all orders with provided additional notes or measurements from customer, or any change of product details (length, material, etc.), which modifies the final product.

Please contact support@eugfashion.com for help or enquirer additional information. EUG FASHION is not responsible for held, lost or damaged parcels, returned with other shipping services. EUG FASHION is not responsible for any additional duty fees and custom charges.

 

START YOUR RETURN OR EXCHANGE

 II. Our RETURN ADDRESS:

EUG FASHION
bul. Rojen 25
k.v. Svoboda
City Sofia , 1220
BULGARIA
+359888332772

EUGFASHION is not responsible for held, lost or damaged parcels, returned with other shipping services.

III. PAYMENT REFUND TIMING 

Returns are processed immediately after they are received and checked. The  Refunds in the form of STORE CREDIT will be provided as a COUPON CODE on your email immediately when receiving the returns. You can use in the store whenever you wish. If you wish to exchange for different size, you can return the garment and contact us via e-mail support@eugfashion.com. Once we receive the garment, it will be exchanged for the desired size and sent back to you, with the shipping cost covered by us. Every order is eligible for one free exchange.

All concerns regarding returns should be addressed to support@eugfashion.com

If you have not received a confirmation e-mail regarding your enquiry within 48 hours, regardless please do contact us again. 

Shipping costs are not subject to return.

All other concerns regarding returns should be addressed to: support@eugfashion.com

GENERAL DELIVERY TERMS 

Dear customers and friends,

We acclaim the importance of clear delivery terms and stay on schedules throughout seasonal campaigns but please note, listed Shipping refers only to courier’s mailing term.

Production time requires 5-6 days in addition, considering most of our designs are exclusively made on demand after being ordered, distinguishing from in-stock fashion retail.

Besides, all customised articles which we are so proud to offer, assume further tailoring and personal touch ups all considered to affect actual delivery.  

As a brand committed to sustainable fashion, we operate with a fresh approach. Instead of maintaining a stock inventory, we create each piece as orders are placed, embodying a true reflection of conscious consumerism. While we do not normally encourage returns due to our strict adherence to environmental conservation, we certainly understand that exceptions occur. Should you need to exchange a garment or return an item due to a defect, we are here to assist.

 

 Return Postage is at buyers cost !

Thank you for the consideration in advance and for the shared interest in our boutique, we truly appreciate the attention and hope to delight you.