Refund Policy

RETURN POLICY

We do not offer refunds or returns on orders shipping to the USA and orders where the shopper is located in the USA, unless you purchase Seel Return Assurance. 

You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund for eligible items. If Seel Return Assurance is not purchased for eligible items in your order, then your order is Final Sale (if shipping to the USA or a USA based shopper) or subject to the standard return policy (is a non-USA based shopper). You can learn more about Seel Return Assurance and the Seel Return Assurance policy and return process here.  You must follow these instructions to qualify if you purchase Seel Return Assurance for eligible items.

I.  RETURN TERMS AND CONDITIONS

Please, note that the Acceptable Returns Period for all our selling platforms is within 30 calendar days from the delivery date. All of EUG Fashion items that are unworn, unwashed and with the original tags still attached are acceptable for an exchange or return within 30 Days of the Delivery Date for store credit only, with no exceptions.

1. Articles must be in their original condition, unworn and unwashed, with all security tags attached

2. Custom orders are not refundable, due to their specific and unique sizing,  unless exceptional conditions (wrong size, color or proven defect). 

3. SALE and CLEARANCE items are not refundable.

Please consider sizes 4XL and above are considered custom made and are nor subject to return unless faulty or defective.

Custom orders/products are considered all orders with provided additional notes or measurements from customer, or any change of product details (length, material, etc.), which modifies the final product.

Please contact support@eugfashion.com for help or enquirer additional information. EUG FASHION is not responsible for held, lost or damaged parcels, returned with other shipping services. EUG FASHION is not responsible for any additional duty fees and custom charges.

3. Exchanges are not accepted, simply place a new order with the chosen item(s).

4. The RETURN FORM is available for download here -  as it’s MANDATORY and should be filled accordingly and placed along with returned goods. 

 

Download the return form HERE !

 II. RETURN METHODS

If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items.  You can learn more about the Seel Return Assurance policy here.  If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy.  Seel Return Assurance is currently only offered on orders shipping to addresses in the United States. 

If you decide to post with Registered Mail or International Courier per your choice and expense, make sure to request a full coverage tracking number, because in this case our team is not responsible and cannot guarantee delivery.

Keep in mind declared excess value increases the chance of delay at Customs and Duty fees. Eugfashion is not responsible for additional custom fees.

Eugfashion is not responsible for held, lost or damaged parcels, returned with other shipping services.

ALL RETURNS MUST INCLUDE FILLED RETURN FORM.

III. EXCHANGES

1. Exchanges are not accepted, simply place a new order with the chosen item(s).

IV. PAYMENT REFUND TIMING 

Returns are processed immediately after they are received and checked. Refunds are visible in the initial payment account within 1 to 5 business days after the payment is issued back, depending on your payment method.All concerns regarding returns should be addressed to support@eugfashion.com

If you have not received a confirmation e-mail regarding your enquiry within 48 hours, regardless please do contact us again. 

Shipping costs are not subject to return.

All other concerns regarding returns should be addressed to: support@eugfashion.com

GENERAL DELIVERY TERMS 

Dear customers and friends,

We acclaim the importance of clear delivery terms and stay on schedules throughout seasonal campaigns but please note, listed Shipping refers only to courier’s mailing term.

Production time requires 2-4 days in addition, considering most of our designs are exclusively made on demand after being ordered, distinguishing from in-stock fashion retail.

Besides, all customized articles which we are so proud to offer, assume further tailoring and personal touch ups all considered to affect actual delivery.  

Customers who has benefit from discounts or free shipping will be charged 20% Restock Fee !

Thank you for the consideration in advance and for the shared interest in our boutique, we truly appreciate the attention and hope to delight you,

The EUROPE return Address is:
EUG fashion
bul.Jawaharlal Nehru 28
k.v. LULIN 7
City Sofia , 1324
BULGARIA
+359888332772

The US return Address is:

EUG FASHION
2880 Comly Rd
Philadelphia
PA 19154
USA
(307) 298-0736

(If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items.)